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Refund Policy

2026/09/30

1. Eligibility and Conditions

To be eligible for a refund, your purchase must meet all of the following criteria:

  • Time Window: Refund requests must be submitted within 3 days (72 hours) of the purchase timestamp. Requests beyond this window cannot be accommodated.
  • Usage Threshold: Because video rendering incurs irreversible cloud GPU computation costs, purchases are only eligible for a refund if you have rendered fewer than 1 video (or consumed fewer than 10 credits) from the purchased credit pack or subscription tier. Substantive rendering or downloading of watermark-free videos constitutes full delivery of service and voids refund eligibility.

2. How to Request a Refund

If you meet the criteria above, submit your request as follows:

  1. Send an email from your registered account address to support@rapduomaker.com.
  2. Include your registered email address, order or receipt ID, purchase date, and a brief description of the issue.
  3. Ensure the request is dispatched within 72 hours of purchase.

3. Review and Processing

  • Review Timeline: We review requests and verify account activity within 2 business days.
  • Payment Method & Fees: Approved refunds are issued directly to the original payment method. To cover non-refundable third-party payment gateway transaction fees, a standard processing fee deduction of up to 6% may apply.
  • Settlement Timeline: Depending on your financial institution, refunded funds typically reflect on your bank or card statement within 5 to 10 business days.

4. Technical Failures & Guarantee

Tasks that fail due to backend service errors, timeouts, or content safety triggers never consume your quota. Credits are held during processing and are automatically restored to your balance if a render does not succeed.

5. Policy Updates

We reserve the right to update this policy periodically. Revisions take effect upon publication on this page for purchases made thereafter.